At Yas Fashion, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Underwear and lingerie
  • Swimwear (unless the hygiene strip is intact)
  • Personalized or made-to-order items

How to Return an Item

Follow these simple steps to return your Yas Fashion purchase:

Step 1: Request a Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information in your email (or use our template below):

Subject: Return Request – Order #[Your Order Number] Dear Yas Fashion Customer Service, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: – Size: – Color: – Reason for return: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Return shipping address
  • Any special instructions

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in their original condition with tags attached
  • Include the original packing slip or invoice
  • Write the return authorization number on the outside of the package

Step 4: Refund or Exchange Processing

Once we receive your return:

  • Refunds: Processed within 5 business days of receiving your return
  • Exchanges: Processed within 3 business days of receiving your return

Refund Information

Refunds will be issued to the original payment method:

  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is unavailable, we’ll process a refund instead.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product, please contact us immediately at [email protected]. We’ll arrange a free return and either send a replacement or issue a full refund, including original shipping costs.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: Yas Fashion, 1176 Veldhuizerweg, Berkhout, NL 1647CP, Netherlands

We appreciate your business and strive to make every Yas Fashion shopping experience exceptional!